Shopping Cart

Support

Find out more about our products and service...

Support

Find out more about our products and service...

magicsim-support-iphone-mobile.png

Customer Support & Frequently Asked Questions

FAQ Delivery

In order to offer affordable shipping worldwide, we have only one shipping method. Tracked shipping with the National Postal Organisations. We send to almost every country in the world . You can find out more about postage options, delivery times, and the countries we post to here.
We deliver to almost every country in the world. We’re dedicated to offering the fastest possible service to your front door, wherever you are. You can find out more about postage options, delivery times and the countries we post to here.
Very quickly! We don’t want you to wait for your order to arrive, so we post all orders on the same working day.
Deliveries to your country are always ‘trackable’. Orders to the UK, Germany, France, Belgium and the Netherlands take approximately 3-5 working days. Orders to other European countries approximately 3-7 working days, and orders to the rest of the world approximately 5-12 working days. For further postage and delivery information, click here.
As all our deliveries are shipped as ‘trackable’ post, you can check the status of your order using your order number at Asendia Mail’s tracking service. For the “last mile” in your country, you can use the actual tracking number at the website of your countries postal oranization.

It’s on its way. We have emailed you with your order number shortly after we dispatched your order. With this order number you can check the status of your delivery with Asendial Mail. If your order should have arrived with you by now and you’re still waiting please contact us quoting your order number and we’d be happy to help.

FAQ Payment

You can pay using all major credit cards via our Mollie secure payment gateway as well as via PayPal, or by PayPal transfer.

Yes. We use Mollie and are PayPal verified to ensure a completely secure checkout. Our site has a SSL encrypted connection, meaning you can rest assured when using our site that your transaction will be completely secure.

FAQ Website

You can read our full legal terms and conditions here.
We hold all our website stock, so we can start your Dual SIM product on its journey to you from the moment you place your order. If an item is out of stock it will be clearly marked on the website as ‘Out of Stock’ until it is back on our shelves. Which won’t be long.

Still need help?