• General Dual SIM Questions
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STK-menu: Where do I find the SIM Toolkit app?

Apple until iOS 11.4.1: go to Settings --> Phone --> Sim Applications

Apple from iOS version 12.1: UK English: go to Settings --> Mobile Data --> Sim Applications
Apple from iOS version 12.1: US English: go to Settings --> Cellular --> Sim Applications

Android's operating software, the SIM Toolkit is an app between the other apps. You can also find it via the search-bar "search for apps" and look for for 'SIM' or 'Toolkit'.

Still cannot find STK-menu

In case you still cannot find the Sim Application menu (iPhone) or the SIM Toolkit app (Android), it might be in '007 mode'. We do not recommend this mode. To end this mode dial '007' and then look for the Sim Applicatoin menu (iPhone) or the SIM Toolkit app (Android).


What is a MAGICSIM Dual SIM adapter?

A MAGICSIM Dual SIM adapter is a smart device which fits inside your phone just like a SIM card, but with two SIM cards attached instead of one. This allows you to use both SIMs, switching between them using your phone menu.


How do I install a Dual SIM adapter?

All MAGICSIM adapters are simple to install, and come with full manual and instructions with multi-language support. We offer full installation guides and videos showing how to install and use your adapter.


Which Dual SIM adapter is right for me?

We offer a range of adapters to suit different needs and mobiles. First, check our compatibility section to see which adaptors are compatible with your phone. Next, decide which model is best for you. Our latest generation models offer enhanced performance and extra features compared to previous models.


Will a Dual SIM adapter work with my phone?

Our adapters work with almost all 3G and 2G phones. Check our full compatibility list for more details. If your phone is not on the list, it may still be compatible with one of our adapters. Please contact us with the details of your mobile and a member of our customer service team will be happy to offer advice.


What is the difference between NO CUT model and the CUT model?

Our NO CUT model adapters require no modification to your SIM card. Your SIM cards simply fit into the adapter, which fits inside your phone. For more details, see the installation guide at the 'Manual' tab NO CUT product page. Our CUT model adapters offer a more flexible solution, which involves trimming the excess plastic off your SIM cards before fitting them into the adapter. This process is fully reversible, and simple to execute. For more details, see the installation guide at the 'Manual' tab CUT product page.


My phone isn't on the compatibility list. Will a dual SIM adaptor work?

If your phone isn't on the list, it may still be compatible with one of our adapters. Please contact us with the details of your phone and a member of our customer service team will be happy to offer advice.


Does my phone need to be unlocked to use a Dual SIM adapter?

If you are using two SIMs from different networks, it may be necessary to unlock your phone in order to use both of them with a Dual SIM adapter.


How does the ELITE model differ from the 28th generation PLUS model?

Our ELITE range of adapters uses our new ELITE chip, developed specifically for the latest smartphone models. Our new chip offers seamless ultra fast SIM switching and enhanced performance compared to previous chips. The ELITE range has been developed exclusively by us at MAGIC-SIM and is only available through our website, www.magic-sim.com . All ELITE models support 4G/ LTE, and come with a 1 year warranty (rather than 90 days for other models).


Will my current services or phone settings be affected by a Dual Sim adapter?

MAGICSIM Dual SIM adapters don’t affect your network services or phone settings in any way. Each SIM retains its usual call record, internet acess, video calls, etc.


Do MAGICSIM adapters work with the Three network?

Yes, all our adapters fully support the Three Network as well as all other SIM networks worldwide. You can be confident that your SIM card will work with our products.


How do I switch between SIMs?

When the MAGICSIM adapter is installed, a menu appears automatically in the main menu of your phone, allowing you to choose which SIM to use. You can now switch between SIMs at any point in just two clicks, or by setting a shortcut key. You can find out more about the STK menu in our Support section.


Why should I buy from MAGICSIM?

Because we're the leading retailer of genuine MAGICSIM products. We combine a dedication to the very latest Dual SIM technology with unbeatable customer service, offering full help, advice, and product support. Our secure checkout, quick delivery, full support, and product warranties mean there's no better place to buy your Dual SIM products from. Find out more about us here.


Can both SIM cards receive calls at the same time?

Yes, using our 2 or 3 SIMS ACTIVE devices.

For other Dual SIM products, it isn't possible to have both SIMs active at the same time as mobile phones are currently built with only one transmitter and receiver. However the 'autoswitch' function on all our products enables you to switch between your 2 SIMs at a timed interval, to notify you if you've missed a call, received a message, etc.


I need help installing my Dual SIM adapter!

We offer full support and advice if you are having problems installing your adapter. Before contacting us, please ensure you download the installation manual and visit the support section for your product.  Our support pages offer answers to most queries. If you still need help, please contact us here. In order for us to assess the issue, please describe your problem and explain exactly what is happening when you try to install your adapter, along with giving the make and model of your mobile. Our customer service team is always on hand to respond quickly and help to resolve the issue.


I’m having problems getting my product to work, can you help?

If you’re having difficulty using one of our products, take a look at the product-specific troubleshooting pages in the Support section of our website. Our support section offers answers to most questions. If you’re still having problems we will happily help you get things up and running - just get in touch via our contact page. We guarantee a quick response to all queries.

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